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Home > Shipping Policy

Shipping Policy

  1. How long will it take to receive my order?
  2. How much does shipping cost?
  3. How will my order be delivered?
  4. What is "White Glove" service?
  5. Can you ship international orders?

 

How long will it take to receive my order?

In-stock items are typically delivered within 5-7 business days. Orders with standard shipping are generally shipped out within 1-2 business days. If an item is not in stock we will contact you with the expected delivery date. Special orders may take approximately 8-12 weeks. If you have questions please call us toll-free at: 1-866-44-FANCY (32629)

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How much does shipping cost?

Standard ground shipping and handling charges are based on the total weight and size of an order. Once you add an item to your shopping cart, you will see the associated shipping charge in your shopping cart or on the checkout pages. If you require extra services such as a delivery appointment or delivery to a location other than a ground floor address, please call us toll-free 1-866-44-FANCY (32629) to place your order.

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How will my order be delivered?

Your order will be shipped by a national furniture carrier with many years of experience. When your merchandise arrives, it must be inspected by you upon receipt, BEFORE signing for the shipment. Any loss or damage must be noted on the delivery receipt for insurance claim purposes. When you sign for the shipment, your signature is verification that your merchandise has been received in good condition.

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What is "White Glove" service?

White Glove service delivers the item(s) inside your home or business, assembles the merchandise (if assembly is necessary), and removes any packing materials. This service schedules a delivery appointment with you. White Glove service takes a day or two longer to arrange and delivery times are slightly longer—approximately 2 to 4 weeks after order placement for in-stock items.

White Glove service is available on any shipment for an extra charge. If you would prefer this delivery method vs. the standard ground service, please call us toll-free at 1-866-44-FANCY (32629) or e-mail us immediately after placing your order.

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Can you ship international orders?

We currently ship only to addresses within the United States and Canada.

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