- How long will it take to receive my order?
- How
much does shipping cost?
- How will my order be delivered?
- What
is "White Glove" service?
- Can you ship international orders?
How long will it take to
receive my order?
In-stock items are typically delivered within 5-7 business days. Orders with standard shipping are generally shipped out within 1-2 business days.
If an item is not in stock we will contact you with the
expected delivery date. Special orders
may take approximately 8-12 weeks. If you
have questions please call us toll-free at: 1-866-44-FANCY (32629)
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How
much does shipping cost?
Standard ground
shipping and handling charges are based on the total weight and size of an
order. Once you add an item to your shopping cart, you will
see the associated shipping charge in your shopping cart or on the checkout
pages. If you require extra services such as a delivery appointment or delivery
to a location other than a ground floor address, please call us toll-free
1-866-44-FANCY (32629) to place your order.
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How will
my order be delivered?
Your order will be shipped by a national furniture carrier
with many years of experience. When your merchandise arrives, it must be inspected
by you upon receipt, BEFORE signing for the shipment. Any loss or damage must
be noted on the delivery receipt for insurance claim purposes. When
you sign for the shipment, your signature is verification
that your merchandise has been received in good condition.
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What
is "White Glove" service?
White Glove service delivers
the item(s) inside your home or business, assembles the merchandise (if assembly
is necessary), and removes any packing materials. This service schedules
a delivery appointment with you. White Glove service takes a day or two longer
to arrange and delivery times are slightly longer—approximately 2 to
4 weeks after order placement for in-stock items.
White Glove service is available on any shipment
for an extra charge. If you would prefer this delivery method vs. the standard
ground service, please call us toll-free at 1-866-44-FANCY (32629) or e-mail
us immediately
after placing your order.
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Can you ship international
orders?
We currently ship only to addresses within
the United States and Canada.
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