want you to be absolutely satisfied with your furniture purchase which is why
we offer you a 60-day unconditional, money-back Guarantee to give you plenty
of time to make sure you made the right
If for any reason, you are not completely satisfied, we will gladly accept returns for a full refund minus shipping, as long as merchandise is returned in its original condition within 60 days. We do not charge restocking fees.
We take great care to pack shipments with several layers of packaging so that they will arrive safely to you. However, if your order arrives damaged or defective, simply notify us and we will happily arrange a replacement at no cost to you.
Many of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund.
Customers are responsible for the safe return of merchandise to our warehouse, so please save the original packing materials.
Special orders require a 50% deposit, and since we use a great deal of care in selecting quality materials and expert craftsmanship, they may encounter unexpected delays. Once work on your special order has begun, deposits are not refundable.
To return an item, simply call us toll-free 1-866-44-FANCY (32629), extension 2 for a return authorization number.